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caseOpenedStatusID

Enter the key of the value that corresponds to the status Opened in the look-up table LK_CASE_STATUS. (The default value is 1.)

configuring the Efficy Extranet: more info

dsgn_lookup-table-case-status-open

Used to automatically set the incident (“case”) as active (the option Active is enabled) when the case status is set to Opened by a user.

dsgn_active-done-status   dsgn_incident-statuses   dsgn_open-incident

reference information: supported and default values

detailed instructions: configuring the Efficy Extranet > configuring the Extranet settings

related parameters: CaseClosedStatusID, CaseManagerDefaultUser

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