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Enter the key of the value that corresponds to the status Closed in the look-up table LK_CASE_STATUS. (The default value is 2.)

configuring the Efficy Extranet: more info


Used to automatically set the incident (case) as inactive (the option Active is disabled) when the case status is set to Closed by a user.

dsgn_active-done-status     dsgn_incident-statuses     dsgn_closed-incident

reference information: supported and default values

detailed instructions: configuring the Efficy Extranet > configuring the Extranet settings

related parameter: CaseOpenedStatusID

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